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Need Help? Here's who to contact

Inside the shelter for evacuees at Harrah's Cherokee Center in Asheville on Sept 27, 2024.
Stephanie Rogers/BPR
Inside the shelter for evacuees at Harrah's Cherokee Center in Asheville on Sept 27, 2024.

Regional Assistance:

Only call 911 in case of emergencies.

Duke Energy: 1-800-419-6356 (to report outages call 1-800-543-5599 or text "OUT" to 57801) 

NC Highway Patrol: 828-298-4252 

Emergency Call Center: 828-356-2020 

Free clean-up help: (844) 965-1386 - Crisis Cleanup

Legal Aid (can help with FEMA applications and appeals): (866) 219-5262

Buncombe County

Non-Emergency line:
828-250-6650

Missing Persons:

To report your friend, family member, or loved one as missing or unaccounted for, you can click this link to provide information directly to emergency crews. The form and more information is available here, provided by Buncombe County government.

If you make contact with your loved one, you should notify the Family Assistance Center by email: buncombesearch@gmail.com.

The phone number for information on Family Assistance Center services is: 828-820-2761. Please listen and leave a voicemail.

Haywood County

Canton Police: 828-648-2376 

Waynesville Police: 828-456-5363 

Maggie Valley Police: 828-926-0867 

HEMC: 828-452-2281 

Animal Control: 828-456-5338 

Department of Social Services: 828-452-6620 

Canton Water: 828-648-2376 

Waynesville Water: 828-456-3706 

Missing Persons: 828-452-6666 

Road Conditions: DriveNC.gov