Organizations publish ranked lists of the country’s best hospitals every year in an effort to guide patients to high-quality care. One of the most visible, U.S. News and World, released their 2020-21 Best Hospitals Honor Roll on Tuesday.
But a new article from two Duke Health doctors and a Duke University scholar suggests these rankings fail to account for regional differences and socioeconomic factors in underlying patient health. Dr. Jonathan A. Bae,Lesley H. Curtis, and Dr.Adrian F. Hernandezco-authored the paper. Host Anita Rao talks with Dr. Bae about centering patient experience in measuring healthcare quality and how using a rating system instead of a ranking system could start that process.
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