Elizabeth Jensen

Elizabeth Jensen was appointed to a three-year term as NPR's Ombudsman/Public Editor in January 2015. In this role, she serves as the public's representative to NPR, responsible for bringing transparency to matters of journalism and journalism ethics. The Ombudsman/Public Editor receives tens of thousands of listener inquiries annually and responds to significant queries, comments and criticisms.

Jensen has spent decades taking an objective look at the media industry. As a contributor to The New York Times, she covered the public broadcasting beat – PBS, NPR, local stations and programming – as well as children's media, documentaries, non-profit journalism start-ups and cable programming. She also wrote for the Columbia Journalism Review and was a regular contributor to Current, the public broadcasting trade publication, where, among other topics, she wrote about sustainability strategies for public television stations.

Over her three decades in journalism, Jensen has reported on journalistic decision-making, mergers and acquisitions, content, institutional transformations, the intersection of media and politics, advertising and more, for a variety of national news organizations. She reported on the media for The Los Angeles Times, where she broke the story of Sinclair Broadcast Group's partisan 2004 campaign activities, and was honored with an internal award for a story of the last official American Vietnam War casualty. Previously she was a senior writer for the national media watchdog consumer magazine Brill's Content, spent six years at The Wall Street Journal, where she was part of a team of reporters honored with a Sigma Delta Chi public service award for tobacco industry coverage, and spent several years with the New York Daily News.

In 2005, Jensen was the recipient of a Kiplinger Fellowship in Public Affairs Journalism at The Ohio State University, focusing her research on media politicization. She earned her M.A. in International Relations from the Fletcher School of Law and Diplomacy at Tufts University, spending her second year at Geneva's L'Institut universitaire de hautes études internationales, and received her undergraduate degree from Northwestern University's Medill School of Journalism.

When not covering media, Jensen, who teaches food journalism at New York University, has occasionally reported on the food world, including investigating vegetarian marshmallow fraud for a CNBC newsmagazine report.

On Here and Now Wednesday, sharp listeners caught NPR media correspondent David Folkenflik flatly stating that Donald Trump Jr. "knowingly lied" in July 2016 when asked about contact between his father's presidential campaign and Russian figures.

If the number of media mentions is an indicator, the National Dairy Council and affiliated organization the Innovation Center for U.S. Dairy seemed to hit the equivalent of a marketing home run with a recent survey purporting to show that 7 percent of Americans believe chocolate milk comes from brown cows.

Good for them. I just don't think NPR should have played along.

"Undocumented." "Obamacare." "Pro-life."

According to NPR's style guide, these words are to be avoided — or used sparingly — by NPR reporters and hosts when discussing the issues in which they are likely to come up (immigration, health care, abortion rights). But sharp listeners and readers note that all have been used in recent weeks, either on-air or online (by staff, not just by people being interviewed).

An April 27 Morning Edition report by Geoff Brumfiel, an NPR science editor, ran just a scant 2 ½ minutes, but it prompted an outsized outpouring of emails.

Editor's Note: Last week, Elizabeth was honored to give the 2017 George Chaplin Fellowship in Distinguished Journalism address at the East-West Center in Honolulu, Hawaii. Her prepared remarks are below and may differ slightly from delivery. Mahalo to the East-West Center and event co-sponsor Hawaii Public Radio for hosting.

Thank you to the East-West Center, for this warm welcome.

The Ombudsman's Office awoke last week to this email from a Baltimore listener: "Good morning. Please forgive the stark phrasing. I love NPR but am becoming desperate at the lack of context and institutional knowledge in the morning rush for 'experts.'"

Increasing the racial and ethnic diversity of NPR's newsroom staff is a publicly acknowledged priority from top management on down. But in 2016, NPR made virtually no progress in changing the makeup of its staff.

"Bias" was the label most applied to emails that came in to the Ombudsman Office in March (we try to label the vast majority of emails by concern).

Starting today, NPR is changing the always-sensitive ways in which its newsroom learns about and deals with current and potential funders: the foundations, individuals and companies whose grants, major donations and sponsorships provide much of the money to make NPR's work possible. The changes are intended to bring more transparency about funders to the public and avoid the kinds of slipups that raised serious concerns last May about NPR's coverage of the U.S.-Iran nuclear deal.

The Ombudsman's office heard this week and last from listeners with varying concerns around how NPR covers major appearances by President Donald Trump. We took them to the newsroom for reaction.

Journalism that covers political and civic affairs is in the midst of an extraordinary period of challenge.

I was taken aback to wake up Wednesday to a Morning Edition report about why NPR is not using the word "lie" to "characterize the statements of President Trump when they are at odds with evidence to the contrary," as a separate post on NPR's Two-Way blog put it.

In June 2016, David Gilkey, an NPR photojournalist, and Zabihullah Tamanna, NPR's Afghan interpreter and also a journalist, were killed while on assignment for NPR in Afghanistan. Their deaths in the field — when their armored Humvee, driven by a Afghan National Army soldier, was hit by heavy weapons fire — marked a sad first for NPR in its more than 45 years on the air.

Once again, NPR finds itself in the uncomfortable position of reporting on unverified information, just as it did last year when WikiLeaks dumped troves of what it said were hacked emails taken from Democratic presidential candidate Hillary Clinton's campaign chairman, John Podesta, and from top officials of the Democratic National Committee.

It's rare that my office gets a complaint about the Friday StoryCorps segments on Morning Edition. The excerpts of interviews conducted between friends and loved ones (no NPR host or reporter involved) are most often poignant windows into other people's realities, as they discuss their life struggles, loves and journeys.

How would you describe, in brief, the conversation Republican Presidential candidate Donald Trump had in 2005 with then-Access Hollywood co-host Billy Bush, a recording of which was leaked to the Washington Post last Friday?

North Carolina Gov. Pat McCrory signed House Bill 2 — far-reaching legislation that limits civil rights protections for LGBT people and requires people to use multiple occupancy public restrooms that correspond to the gender on their birth certificate — on March 23.

As listeners are hearing today on Morning Edition, longtime sports commentator Frank Deford, a Wednesday morning fixture on NPR for more than three decades, is going to appear less frequently on NPR in the future.

Deford, who has been delivering his Sweetness and Light commentary weekly since 1980 (except for a two-year hiatus in 1989–90), will now be heard on the first Wednesday of the month. Varied new commentators—there's no set roster—will fill the sports slot the other weeks.

In early July, The Guardian reported that Exxon Mobil Corp., "the world's biggest oil company, knew as early as 1981 of climate change – seven years before it became a public issue, according to a newly discovered email from one of the firm's own scientists. Despite this the firm spent millions over the next 27 years to promote climate denial."

In my first post on this topic, I highlighted some of the concerns that NPR audience members have raised about the network's on-air and online coverage of climate change and the environment. This follow-up post gives my own views and talks about a couple potentially very positive new NPR initiatives.

In recent weeks, listeners have written with many concerns about NPR's coverage of Planned Parenthood. Funding for the organization has received renewed political scrutiny following the drip-drip-drip release beginning in July of highly-edited sting videos, which critics say show organization employees selling fetal tissue; Planned Parenthood officials say the tissue has been donated, not sold.

The plaintive email came into my office Wednesday night from Joseph Suste of Medford, Ore. In total, it read: "Why isn't NPR covering the Bernie Sanders campaign?"

My even shorter answer? NPR is (although Suste has lots of company among listeners who believe the coverage is missing). But other listener questions need a fuller answer.

A Morning Edition report on Monday with the headline "Congress May Be Forced To Intervene Again On Mammogram Recommendations" drew some sharp rebukes, many of them from physicians who expressed deep concern over missing context.

Morning Edition host Steve Inskeep's April 20 interview with former Maryland Gov. Martin O'Malley, a Democrat who is weighing a presidential bid, prompted some listeners to question how NPR was picking and choosing which candidates to highlight.

Last week, All Things Considered aired a piece by NPR's Geoff Brumfiel reporting on investigations into the work of so-called "climate skeptics" — scientists who doubt that climate change is a serious problem or that humans are causing it. The piece raised the broader issue of whether advocates on both sides of the climate change debate are trying to undermine scientists with whom they disagree.

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